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POLICY INTO PRACTICE

ConsultCIH provides cutting-edge support to help organisations develop positive relationships with their customers.  We can help you to better understand and satisfy your customers’ needs.

Traditional housing management practice was about managing expectations and rules.  But the sector now recognises that most residents are positive – and as such, should be recognised and valued for their good custom. 

The ConsultCIH team’s impressive track record includes the development of recognition and reward schemes, which use relationship management techniques adopted by highly successful businesses.  ConsultCIH Consultants and Associates have established Recognition and Reward schemes for around 50 RSLs, ALMOs and local authorities.

We work with organisations to develop a positive customer focus.  By understanding residents’ needs, you can reward people in ways that are appropriate, appreciated and aspirational.   For example, you might give extra support to a vulnerable resident, to help them maintain a tenancy.  Or you could help a tenant to move into owner-occupation, if their aspirations are realistic.  ConsultCIH can help you to develop tailor-made solutions that fit your organisation perfectly.

The ConsultCIH team is also supported by the knowledge and expertise of the Chartered Institute of Housing’s Policy and Professional Practice teams, which have a strong track record of influencing and helping housing professionals to implement improvements to the housing sector.  The CIH has over 19,500 members and many are at the forefront of helping CIH to support and develop new policies and professional practice.  The result is a comprehensive consultancy service for professionals, by professionals.